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Last updated: 20 September 2026 · Applies to kravosneakers.com
This policy explains how and when your Kravos order is processed, dispatched and delivered. Please read it carefully before placing your order.
All orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During new releases, sales, or peak periods, processing may take slightly longer, and we appreciate your patience.
Once dispatched, estimated delivery times are as follows:
| Destination | Estimated delivery |
|---|---|
| United Kingdom | 5 to 9 business days |
| Europe | 7 to 12 business days |
| United States & Canada | 8 to 14 business days |
| Rest of the world | 10 to 18 business days |
These are estimates and not guarantees. Actual delivery times may vary due to customs processing, local carrier delays, weather, or other factors outside our control. Total time to receive your order is the processing time plus the delivery time shown above.
Standard shipping is offered free of charge on all orders. Where available, an express shipping option may be offered at checkout for an additional fee, calculated based on your destination. The exact cost is shown at checkout before you pay.
Once your order is dispatched, you will receive a confirmation email with a tracking number. Please allow a few days for the tracking information to update as the carrier scans your parcel. If your tracking has not updated after 7 business days, contact us at support@kravosneakers.com and we will investigate.
Orders shipped internationally may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. Please check with your local customs office if you are unsure about potential charges.
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, contact us immediately at support@kravosneakers.com and we will try to correct it before dispatch.
If your order has not arrived within the estimated timeframe, please contact us at support@kravosneakers.com. We will work with the carrier to locate your parcel. If a parcel is confirmed lost in transit, we will offer a replacement or a full refund.
Email: support@kravosneakers.com
Phone: +1 (256) 821 2137
Support hours: Monday to Friday, 9:00 to 18:00 GMT. We respond within 2 business days.
